Privacy Policy
This policy explains how ZeroDrop Ltd (company number 17433901) handles personal data. It is a starting framework and should be reviewed by your legal adviser before launch.
1. Who we are
ZeroDrop Ltd is a private limited company registered in the United Kingdom, company number 17433901. ZeroDrop provides a lead-recovery and lead-protection platform for businesses that receive inbound calls.
For the personal data described in this policy, ZeroDrop Ltd acts as a controller in respect of its own customers, and as a processor in respect of end-customer data processed on behalf of a ZeroDrop customer.
2. Data we collect
Customer account data: name, business name, business contact details, billing information and account preferences.
Service data: records of qualifying missed-call events, recovery actions triggered, notifications sent, message content approved by the customer, and usage against the customer's plan.
Website data: information collected when you use this website, including enquiry form submissions and basic technical information required to deliver and secure the site.
3. How we use personal data
To provide, activate and support the ZeroDrop service, including triggering approved recovery actions and notifying the customer's business.
To record service activity, track usage and provide the usage notifications and dashboard visibility included in each plan.
To manage accounts, billing and trials, to respond to enquiries, and to comply with our legal obligations.
4. Lawful bases
We rely on performance of a contract to deliver the service, legitimate interests to operate and improve the platform and to keep it secure, consent where required (for example, optional participation in ZeroDrop research or publicity), and legal obligation where the law requires us to retain or disclose information.
5. Sharing
We share personal data with service providers who support the platform, such as hosting, telephony, messaging and payment providers, and with integration partners where a customer chooses to enable them, such as a connected CRM.
We do not sell personal data.
6. Retention
We keep personal data for as long as needed to provide the service and to meet legal, accounting and reporting requirements. Service event records are retained so customers keep visibility of recovery activity for their account.
7. Your rights
Subject to UK data protection law, you may request access to your personal data, correction, erasure, restriction, portability, or object to certain processing. You may also withdraw consent where processing is based on consent.
You have the right to complain to the Information Commissioner's Office.
8. Security
We apply appropriate technical and organisational measures to protect personal data, including access controls and encryption in transit.
9. Contact
Privacy questions and data rights requests can be raised through the contact form on this website, addressed to ZeroDrop Ltd.